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IT & Infrastructure

Software License Usage and Renewal Tracking with n8n

1 August 2026|

A 140-person services firm needed to identify unused software seats and act before cancellation deadlines. The implementation compares Microsoft Entra ID users with license and usage exports, maintains the license register in Google Sheets, creates review tasks through n8n, and sends controlled reminders in Slack.

Automating Incident Management and Post-Incident Reviews

1 August 2026|

A fictional manufacturer replaces chat-based incident tracking with structured forms, a central incident register, automated ownership, email notifications, corrective-action tracking, closure approval, and optional AI-assisted timeline drafting.

Device and License Asset Management with n8n and Entra ID

1 August 2026|

A growing engineering consultancy replaced disconnected spreadsheets and manual license checks with a controlled asset register. Google Sheets records equipment and assignments, while n8n compares Microsoft Entra ID license data, creates review tasks, and sends actionable Slack notifications.

Automating Access Requests with Dual Approval and Expiry

31 July 2026|

A fictional consultancy replaced informal software and data-access requests with a controlled workflow connecting Microsoft Forms, Microsoft Lists, Power Automate, and Microsoft Entra ID. The system validates identities, obtains manager and data-owner approval, creates provisioning tasks, records evidence, and schedules reviews or removal.

Building an Internal IT Help Desk with Microsoft 365

31 July 2026|

An 85-person engineering consultancy replaced email and direct-message support requests with a controlled Microsoft 365 help desk. Forms, Lists, SharePoint, Power Automate, and Teams provide request IDs, ownership, approvals, reminders, evidence, knowledge links, reporting, and satisfaction feedback.

Building a Controlled SOP Library with SharePoint and Lists

27 July 2026|

A fictional manufacturer replaced shared-folder procedures and an unreliable spreadsheet register with a controlled SharePoint SOP library. Microsoft Lists records ownership and review dates, Power Automate coordinates approvals and evidence, and Teams alerts owners, producing a searchable process with traceable versions, exceptions, and retirement.

Mobile Maintenance Requests with AppSheet and Photo Evidence

24 July 2026|

A fictional six-site manufacturer replaces phone and email maintenance intake with an AppSheet mobile workflow backed by Google Sheets. Apps Script assigns work, calculates due dates, sends Gmail alerts, and surfaces exceptions, while linked photos provide evidence from submission through verified closure.

Automating Vendor Onboarding with Airtable, Forms, and Make

21 July 2026|

A growing facilities services provider replaced email-based vendor onboarding with structured intake, document collection, approval tasks, reminders, and completion evidence across Google Forms, Airtable, Make, and Gmail. The resulting workflow gave Procurement, Finance, Legal, and IT one consistent process while retaining human control over sensitive decisions.

Purchase Requests with Budget, Security, and Legal Review

21 July 2026|

An 85-person consulting firm replaced incomplete emailed purchase requests with structured intake, controlled records, conditional approvals, document folders, reminders, and status reporting across Google Workspace. The implementation preserved human authority over spending, security, legal, and procurement decisions.

Tracking Software Renewals with Airtable, Xero, and Zapier

20 July 2026|

An engineering consultancy consolidated scattered subscription records into an Airtable renewal register. Xero transactions and Google Drive contracts feed the register through Zapier, giving finance, procurement, and IT clear ownership, cancellation deadlines, usage reviews, exception alerts, and an auditable decision process.

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