Electronic Data Interchange (EDI) flows failed silently as acknowledgments went missing and mapping changes broke connections, noticed only when shipments slipped. We layered monitoring to correlate acknowledgments, auto-retry transients, and version mappings. Issues routed fast, flows steadied, partner trust returned.
Damage claims stalled as photos, notes, and shipment IDs were scattered, leaving thin evidence and disputed liability. We added a claims module that pulled camera frames, matched them to scan events, and enforced Service-Level Agreement (SLA) timers so cases moved on time-stamped facts.
Security reviews stalled sourcing as inconsistent questionnaires and emails slowed approvals and left thin audit trails. We embedded a third?party cyber assessment into sourcing with automated scans and risk?based gates. High?risk vendors got Information Security review; decisions became traceable.
Duplicate, inconsistent Maintenance, Repair, and Operations (MRO) records made parts hard to find, triggered accidental reorders, and swelled stock. We added a master data layer with AI similarity search, standard classification, and review gates, integrated with SAP ERP and IBM Maximo. Requisitioners found the right items, demand consolidated, and inventory signals steadied.
Supervisors scheduled from scattered signals and scrambled when trucks slipped or order mix changed. We unified Order Management System and Transportation Management System feeds into Warehouse Management System labor planning and added variance alerts. Shifts adjusted earlier and last?minute coverage calls eased.
Supplier environmental data arrived by email in mismatched formats and too late for review. We configured SAP Ariba portal questionnaires with field?level validation and reminders, and piped submissions into a Snowflake sustainability warehouse. Reviews aligned early and reporting became predictable.
Cold chain excursions surfaced only after delivery, with alerts split across portals and email. We unified real?time sensors, codified lane? and product?specific rules, and routed exceptions into transportation and quality systems. Teams intervened in transit and decisions relied on consistent evidence packs.
Import declarations contained errors as origin and tariff rules shifted and data sat across purchase orders, product files, and broker emails. We added a rules engine that validates classification and origin pre?shipment and routes exceptions to Trade Compliance. Clearance steadied and decisions had a clear audit trail.
Carrier performance was measured with ad?hoc spreadsheets from siloed systems. We connected Transportation Management System (TMS), Warehouse Management System (WMS), and customer service data into a governed scorecard with shared Service Level Agreement (SLA) rules and structured escalations. Routing improved and reviews were objective.
Promotions crushed last?mile plansroutes unraveled, carriers overbooked, and planners fought fires. We linked order management to a dynamic routing engine and carrier integrations, added staged capacity holds, and a hold?and?release console. Routes steadied, scrambles eased, and earlier calls cut missed windows.
Intelligex helps organizations achieve measurable digital transformation without disrupting how their teams work. We design and build secure, outcome-driven systems, often behind the scenes, that improve speed, scalability, and cost by at least 5× within weeks, not years.
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